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Orders will only be refunded in full if cancelled prior to shipping and/or FedEx has been found at fault for the customers order issue.
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(We do request proof of the faulty unit be provided – pictures, video, etc). The refund will be processed to the same card that the transaction was made on within 14 days. As we stand behind our products, should one be found faulty or defective, we will refund the customer the unit price. If there is an issue with the order or any product contained within, customers should call us directly on 77 to discuss. If you do not receive your tracking information within 3 business days, please check your Spam and/or Junk folder as some filters pick up messages from FedEx Automated Message System and deliver it there instead of your Inbox.ĭue to the nature of our products and the specialist manner of which they are required to ship, smoke products cannot be returned to us. Tracking numbers will be emailed to the address provided on the order. Signature is required on delivery for all orders. Orders are shipped via FedEx Hazmat Ground Services. Shipping is a flat rate and includes the required specialty hazmat fee, as well as your general shipping charge.Ĭurrently, shipping is only available within the United States (excludes Alaska and Hawaii) Transit time will range between 3-7 business days based on where in the USA your order is shipping. Please allow 2-3 business days to process all orders.
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For orders over $149, we provide you with FREE shipping when you enter the coupon code GRENADE at checkout. – Your order will be delivered before 10:30am the day after it has been dispatched (excluding Saturday / Sunday).Shipping to mainland USA is $35 for orders up to $99, $21 for orders up to $149. – Your order will be delivered before midday the day after it has been dispatched (excluding Saturday / Sunday) PLEASE NOTE it is not possible to deliver orders on the Saturday either side of Bonfire Night, Christmas or New Year If this is blank your order will be delivered on the next Saturday after the day of ordering. – Enter the date you would like your order delivered in the “order notes” section on the next page. – If you already have an order with us and would like to add to it before it is shipped, select this option then enter your existing order number in the “order notes” section on the next page.
You will be required to bring the card you used to pay with and photo ID before you can collect your order. Collection is not available on SATURDAY 2nd NOVEMBER 2019. Enter the date you would like to collect and AM/PM in the “order notes” section on the next page. – Select this option if you would like to collect your order. You should enter this date in the “order notes” section on the next page. – This option is for those who would like us to hold on to their order and deliver it nearer to the date of their display. All dates are treated as the latest date for delivery NOT the date you would like delivery. If you require your order by a certain date enter this in the “order notes” section on the next page. We endeavour to dispatch all orders placed before 12pm the same day although this is not always possible in our busy season, October – December. – You will receive your order the following working day from day of despatch (not including Saturday/Sunday).